FAQ & Help Center
What Is the Sweet July Box?
The Sweet July Box is a luxury box produced by CultureFly and Sweet July. Boxes feature a carefully curated selection of full-size lifestyle products hand-picked by the Sweet July team.
With the Sweet July Box, you’ll be introduced to best-in class beauty, skincare, health and wellness, cooking, and home decor products! Our boxes also include exclusive Sweet July products only available to subscribers, as well as products from Black-owned companies, local Bay Area makers, female-owned brands, small businesses, and brands generally making life as we know it better.
The box is the perfect way to invest in yourself, while also connecting with brands you can feel proud to support.
Who Is the Team Behind the Collection?
Thanks for asking about us! The Sweet July Box is brought to you by Sweet July and Ayesha Curry.
We’ve also partnered with our friends at CultureFly, a team of pop-culture lovers and fellow product creators, to deliver the Sweet July Box right to your door.
Shipping & Payment
Which Countries Do You Ship To?
The Sweet July Box ships only within the United States.
How Much Is Shipping?
We offer free shipping!
Once My Box Ships, How Long Does It Take To Arrive?
You will receive a shipping notification and tracking number when your box is shipped via the U.S. Postal Service (USPS). After you receive this notification, your box will typically arrive within one to five business days.
For new buyers that join after the box has started shipping, if inventory is still available, your box may take up to two additional weeks to ship.
If you have any questions about shipping please email us at firstname.lastname@example.org
What Payment Methods Do You Accept?
We accept Visa, MasterCard, American Express, and Discover.
How Do I Update My Payment Information?
You can update credit card information on file at any time by logging in to your Sweet July Box account.
From there, click "Manage My Subscriptions," then choose "Edit" under "Billing Information."
Exchanges & Returns
I Received an Item That Is Broken or Damaged. What Should I Do?
Oh no! If you’ve received a broken or damaged item, please reach out to us at email@example.com and include the full name and email address associated with your account, along with any photos documenting the damage. Note that any requests to replace a damaged item must be made within 30 days of receiving your shipment.
Also, please note that due to inventory changes, we cannot always guarantee that an exact replacement for a damaged item may be available. If a replacement for the damaged item is available, we will be sure to send you tracking information once your replacement has shipped.
In such cases where a replacement item is not available, we may provide you with a partial refund on your box that covers the value of the damaged item. The partial refund may take up to eight weeks after your request has been submitted and processed.
My Shipping Box Arrived Damaged or Dented. Can You Help?
We put a lot of thought into designing our boxes to make sure they are visually appealing. Please keep in mind the box is primarily for shipping and is designed to protect what’s inside. We unfortunately cannot provide replacements or refunds for a damaged box, as long as the products inside arrived unharmed!