FAQ & Help Center

General Questions  

What Is the Sweet July Box?

The Sweet July Box is a luxury box produced by CultureFly and Sweet July. Boxes feature a carefully curated selection of full-size lifestyle products hand-picked by the Sweet July team.

With the Sweet July Box, you’ll be introduced to best-in class beauty, skincare, health and wellness, cooking, and home decor products! Our boxes also include exclusive Sweet July products only available to subscribers, as well as products from Black-owned companies, local Bay Area makers, female-owned brands, small businesses, and brands generally making life as we know it better.

The box is the perfect way to invest in yourself, while also connecting with brands you can feel proud to support.

Who Is the Team Behind the Collection?

Thanks for asking about us! The Sweet July Box is brought to you by Sweet July and Ayesha Curry. 

We’ve also partnered with our friends at CultureFly, a team of pop-culture lovers and fellow product creators, to deliver the Sweet July Box right to your door. 

About the Box 

Can I Give a Sweet July Box Subscription as a Gift?

Yes. You can gift a box by purchasing a “Try it out!” box on the home page. At the moment, we’re not able to guarantee the box will be delivered by the date you’d like, so use this gift receipt to let your friend or loved one know it's headed their way.

 

 

Shipping

When Will My Sweet July Box Ship?

The current box is scheduled to ship October (automatically billed September 1, 2022)
 

Which Countries Do You Ship To?

The Sweet July Box ships only within the United States.

 

How Much Is Shipping?

We offer free shipping!

 

Once My Box Ships, How Long Does It Take To Arrive?

You will receive a shipping notification and tracking number when your box is shipped via the U.S. Postal Service (USPS). After you receive this notification, your box will typically arrive within one to five business days.

For new buyers that join after the box has started shipping, if inventory is still available, your box may take up to two additional weeks to ship.

If you have any questions about shipping please email us at contact@sweetjulybox.com

 

Plans & Payment 

When Will I Be Billed For My Next Box?

Upon sign-up, you will be charged for your plan. Quarterly plan subscribers will be billed for each subsequent box on or around the dates listed below. Please note that dates are subject to change and will be updated quarterly as needed.

Inaugural Box (April) Box: billed on March 15
• Box 2 (September) Box: billed on September 1

  

What Payment Methods Do You Accept?

We accept Visa, MasterCard, American Express, and Discover.

 

How Do I Update My Payment Information?

You can update credit card information on file at any time by logging in to your Sweet July Box account.

From there, click "Manage My Subscriptions," then choose "Edit" under "Billing Information."

 

How Do I Cancel My Subscription?

You can cancel your subscription anytime by logging in to your Sweet July Box account. From there, navigate to "My Account," click on "Manage My Subscriptions," then select "Edit" under "Subscription Status" and change it from "Active" to "Inactive."

If you are having any issues with cancelling, please email us at contact@sweetjulybox.com anytime.

 

Quarterly Plan: What Happens if I Cancel My Subscription After I’ve Been Billed for My Next Box?

Your plan can be cancelled at any time. To prevent being billed for the next season’s box, you must cancel your subscription prior to the next billing date. Billing dates can be found here in the FAQs.

For example, if you subscribed to the quarterly plan, and the first box you received was the Spring Box, you would need to cancel your subscription prior to the Summer Box billing date to prevent being charged for the Summer Box.

Please note that canceling your plan does not cancel any open orders. If your account status becomes inactive after your plan was renewed, your cancellation will take effect for the following quarter’s box and you will still receive the box that you were charged for. Once your account is charged, we cannot cancel your order. 

 

Account

How Do I Update My Shipping Address?

To update your billing and shipping address, log in, click on My Account Icon > choose Manage Subscriptions > select Edit on your current subscription and you will be able to update your billing and shipping addresses.

Make sure everything is up to date and spelled correctly! To avoid having your package lost, please log in and verify your shipping information prior to the following dates:

• Spring Box − March 15th
• Summer Box −  August 31st

 

Exchanges & Returns

I Received an Item That Is Broken or Damaged. What Should I Do?

Oh no! If you’ve received a broken or damaged item, please reach out to us at contact@sweetjulybox.com and include the full name and email address associated with your account, along with any photos documenting the damage. Note that any requests to replace a damaged item must be made within 30 days of receiving your shipment.


Also, please note that due to inventory changes, we cannot always guarantee that an exact replacement for a damaged item may be available. If a replacement for the damaged item is available, we will be sure to send you tracking information once your replacement has shipped.

In such cases where a replacement item is not available, we may provide you with a partial refund on your subscription that covers the value of the damaged item. The partial refund may take up to eight weeks after your request has been submitted and processed.

 

My Shipping Box Arrived Damaged or Dented. Can You Help?

We put a lot of thought into designing our boxes to make sure they are visually appealing. Please keep in mind the box is primarily for shipping and is designed to protect what’s inside. We unfortunately cannot provide replacements or refunds for a damaged box, as long as the products inside arrived unharmed!